Tips for When Your Fridge’s Water Dispenser isn’t Working

Have you ever tried to go to the kitchen and get a glass of water from your refrigerator only to have it sputter and leave your glass dry? How about when you try to get some ice? You extend your glass, press the button, and instead of hearing the clank of ice cubes – you hear a mechanical sound, or worse, you don’t hear anything at all!  Don’t worry, it’s happened to us all…


So, what do you do?

First, check to see if you can hear the machine trying to dispense the water or ice. If you don’t hear anything, you may need to stop here and consult a professional, as it could be electrical or broken components.

If you do hear something, try the water. Check to see if there is enough pressure or if it seems like the water is clogged or jammed. If the water pressure seems low, the first thing to check is the filter. When was the last time it was changed? Water filters typically have a life of about six months, but this estimate could be more or less depending on how frequently it’s used.

If the filter isn’t the problem, you can try checking the waterline. Here you will want to look for any kinks in the line. The principle here is similar to a kink in a garden hose. The line needs to be as clear and straight as possible to ensure the fridge gets enough water at the right amount of pressure.

The other issue that can happen with a water line – they tend to freeze. If you keep your fridge at a low temperature or your water line passes too close to your freezer, you run the risk of the water line freezing and preventing water from reaching the dispenser.


If you have tried these and still have no luck, you should always consult with a professional. Contact us before going any further than these basic tips.